Shipping Policy
Last Updated: July 2026
Thank you for shopping with Fréllise.
This Shipping Policy explains how orders are processed, shipped, and tracked. Please read it carefully before placing your order.
1. Shipping Regions
Fréllise currently ships to locations where delivery is available through our shipping partners.
Shipping availability may vary depending on your location. If we cannot ship to your address, you'll be notified during checkout.
2. Order Processing
Orders are processed after payment has been successfully received.
Processing times may vary depending on order volume, weekends, holidays, or other operational factors.
Once your order has been shipped, you'll receive a confirmation email with tracking information, when available.
3. Shipping Fees
Shipping costs are calculated during checkout based on your delivery address and selected shipping method.
Any applicable taxes, customs duties, or import fees are the responsibility of the customer unless otherwise stated.
4. Delivery Estimates
Estimated delivery times shown during checkout are estimates only and are not guaranteed.
Delivery may be affected by factors outside our control, including carrier delays, customs inspections, weather conditions, local holidays, or other unexpected events.
5. Shipping Carriers
Fréllise works with shipping partners to deliver orders safely.
The shipping carrier used for your order may vary depending on your destination and the shipping option selected.
6. Order Tracking
If tracking is available for your shipment, you'll receive a tracking number once your order has been dispatched.
Tracking updates are provided by the shipping carrier and may take some time to appear after shipment.
7. Delays & Delivery Issues
While we strive to ship orders promptly, delays may occasionally occur.
If your order has not arrived within a reasonable period after shipment, please contact our support team and we'll do our best to assist you.
8. Lost or Missing Packages
If your tracking information indicates your package has been delivered but you cannot locate it, we recommend:
~ Checking around your delivery location.
~ Asking household members or neighbors.
~ Contacting the shipping carrier.
If you still cannot locate your package, please contact our support team so we can review the situation with you.
9. Contact Us
If you have any questions about your shipment or delivery, please contact us.
Fréllise
Email: support@frellise.com
Business Hours: Monday–Friday
Response Time: We aim to respond within 1–2 business days.