Refund Policy
Last Updated: July 2026
At Fréllise, we want you to shop with confidence. If you are not completely satisfied with your purchase, please review our refund policy below.
1. Change of Mind Returns
We accept return requests within 30 days of delivery.
To be eligible for a return:
The item must be unused.
The item must be returned in its original condition.
Original packaging should be included whenever possible.
Please contact us before sending any return.
2. Return Eligibility
Your return may not be accepted if:
The product has been used or damaged after delivery.
The item is missing important components.
The product is returned significantly different from the condition it was received in.
3. How to Request a Return
To request a return or refund, please contact our support team with:
Your order number
Your full name
A brief explanation of the issue
Photos of the item if it arrived damaged or incorrect
Once reviewed, we will provide return instructions if applicable.
4. Incorrect Item Received
If you receive the wrong product, please contact us as soon as possible after delivery.
Include:
Your order number
Photos of the item received
If confirmed, we will work with you to provide an appropriate solution.
5. Damaged on Arrival
If your order arrives damaged during shipping, please contact us promptly and include clear photos of:
The product
The packaging
The shipping label (if possible)
This helps us review your request more quickly.
6. Defective Product
If you believe your product has a manufacturing defect, please contact us with a description of the issue and supporting photos or videos.
Each request is reviewed individually.
7. Orders That Have Not Arrived
If your package has not arrived after the estimated delivery period, please contact us with your order number.
We will investigate the shipment with the shipping carrier and assist you based on the outcome.
8. Return Shipping
Unless otherwise required by law, customers are responsible for return shipping costs.
Original shipping charges are generally non-refundable.
9. Refund Processing
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, refunds will be issued to your original payment method.
Please note that processing times vary depending on your bank or payment provider.
10. Non-Returnable Items
Certain items may not be eligible for return if:
They have been used or damaged after delivery.
They are not returned in reasonable condition.
11. Exchanges
We do not currently offer direct exchanges.
If you would like a different item or size, please contact us to discuss available options.
12. Order Cancellation
Orders may be cancelled before they have been processed for shipment.
Once an order has shipped, it can no longer be cancelled.
13. Need Help?
If you have any questions regarding returns or refunds, please contact our customer support team.
We will do our best to assist you.
14. Contact Information
Business Name: Fréllise
Email: support@frellise.com
Business Hours: Monday–Friday
Response Time: 1–2 business days